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Enterprise Communications Server Using Database Elements
619510003-1A Copyright © 2009 ADTRAN, Inc. 163
Using Database Elements
Database elements rely on database integration to provide data to callers during a service. Database
integration allows services to be dynamic and data driven.
The Database elements tab is shown above. A brief description is provided for each element available to
the Administrator.
To access database information the system must be licensed for database integration. If
you are not licensed for database integration then the Database tab of elements is not
visible.
Table 12–2: Database elements
Fetch Data element on page 164
This accesses the specified data source and fetches the required
data
Dial for Data element on
page 165
This accesses the specified data source and fetches the data
specified by the caller
Add Data element on page 167 This allows a caller to add data to a specified data source
Delete Data element on
page 168
This allows a caller to delete data from a specified data source
Update Data element on
page 169
This updates the data contained in a specified data source
Move Current Row element on
page 170
This allows callers to modify which row is the current row in a multi
row set, retrieved by either the Fetch Data or Dial for Data elements.
Prompt for Current Row element
on page 171
Using a series of prompts, this allows callers to use the keypad to
select which row becomes the current row.
- Version 4.5 1
- Trademarks 2
- To the Holder of the Manual 2
- Service and Warranty 2
- Conventions 3
- Table of Contents 5
- 1 Getting Started 7
- Requirements 10
- Starting the Application 10
- Changing your Password 12
- 2 Customizing your Mailbox 15
- Changing your password 17
- Changing message information 17
- Changing the message summary 17
- Managing distribution lists 18
- Advanced button 23
- Recording one-time messages 25
- Active Service icon 30
- Forwarding messages 34
- Replying to messages 35
- Caller Options 37
- Listening to voice messages 40
- Managing voice messages 41
- Fax message icon 43
- Save as PDF File icon 43
- Delete icon 44
- Forward message 44
- Launching Lotus Notes 45
- Voice icon 46
- Fax icon 46
- Managing fax messages 49
- Print icon 50
- Save as PDF 50
- NetVanta UC client 51
- Using attachments 52
- Archiving messages 53
- 6 Using SIP Telephones 55
- Using SIP Phones 57
- Conference option list 59
- Working with call queues 61
- Logging in and out of a queue 62
- Picking up ringing calls 63
- Changing phones during a call 64
- Sending Faxes 68
- Go back arrow 69
- Browse Button 70
- Change user button 70
- Managing outgoing faxes 73
- Zoom out 75
- Rotate single page 75
- Rotate entire document 75
- Previous page 76
- Next page 76
- Faxes Folder 76
- Using fax cover pages 80
- {Recipient’s Name} 82
- Managing fax cover pages 88
- Quick Fax icon 90
- Receiving Faxes 91
- 8 Creating Distribution Lists 93
- Managing Services 96
- Working with services 97
- Folder icon 99
- Using the Service Editor 100
- Service icon 102
- Using and deleting links 103
- Creating loop-back links 104
- Validating Services 105
- Troubleshooting Services 106
- Services 107
- Synchronizing contacts 108
- Using Standard Elements 111
- Play Announcement element 112
- Greeting type 113
- Menu element 114
- Flow control element 116
- Flow Control element 117
- Voicemail element 118
- Deliver Messages element 118
- Deliver Messages 119
- Up and down arrows 119
- Transfer Call element 120
- Assisted Transfer element 121
- Notify Pager element 122
- Send Email element 123
- Send Fax element 124
- Receive Fax element 126
- Using the Receive Fax service 127
- Fax-on-demand element 128
- Fax-on-demand 129
- Browse button 129
- Using Advanced Elements 130
- Record Announcement element 131
- Recording an announcement 132
- Recording a greeting 133
- Recording into a database 134
- Take Message element 135
- Advanced Menu element 136
- Manage Mailbox element 137
- Verify Password element 138
- Loop Counter element 139
- Text To Speech element 139
- Gather Digits element 139
- Compare Data element 140
- Create Log Entry element 141
- Recording Announcements 145
- Announcements 146
- Changing announcements 147
- View and select commands 148
- Process commands 148
- Position Indicator 149
- Text area 151
- Managing Announcements 153
- Overview 155
- Managing Data Sources 155
- Data Type Definitions 158
- Table 12–1: System values 161
- Using Database Elements 163
- Fetch Data element 164
- Dial for Data element 165
- Dialing for Data results 166
- Sorting data rows 166
- Add Data element 167
- Delete Data element 168
- Update Data element 169
- Move Current Row element 170
- Prompt for Current 171
- Row element 171
- Caller input and results 172
- Caller prompts 172
- 13 Importing and Exporting 173
- 14 Setting Options 175
- Customizing your Mailbox 178
- Compressing Voice Messages 181
- 15 Troubleshooting 183
- Symptoms 184
- Possible Causes 184
- Solutions 184
- Managing logs 188
- Log archive 189
- Accessing Technical Support 191
- Appendix A - Glossary 193
- Remote mailbox management 195
- Text-to-speech 195
- Unified Messaging 195
- Application 197
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