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Overview Enterprise Communications Server
110 Copyright © 2009 ADTRAN, Inc. 619510003-1A
Temporary recordings can be used with a Send Email element, or Add Data and Update Data elements to
record audio for form filling applications, such as requesting quotes, or answering general customer
service questions.
- Version 4.5 1
- Trademarks 2
- To the Holder of the Manual 2
- Service and Warranty 2
- Conventions 3
- Table of Contents 5
- 1 Getting Started 7
- Requirements 10
- Starting the Application 10
- Changing your Password 12
- 2 Customizing your Mailbox 15
- Changing your password 17
- Changing message information 17
- Changing the message summary 17
- Managing distribution lists 18
- Advanced button 23
- Recording one-time messages 25
- Active Service icon 30
- Forwarding messages 34
- Replying to messages 35
- Caller Options 37
- Listening to voice messages 40
- Managing voice messages 41
- Fax message icon 43
- Save as PDF File icon 43
- Delete icon 44
- Forward message 44
- Launching Lotus Notes 45
- Voice icon 46
- Fax icon 46
- Managing fax messages 49
- Print icon 50
- Save as PDF 50
- NetVanta UC client 51
- Using attachments 52
- Archiving messages 53
- 6 Using SIP Telephones 55
- Using SIP Phones 57
- Conference option list 59
- Working with call queues 61
- Logging in and out of a queue 62
- Picking up ringing calls 63
- Changing phones during a call 64
- Sending Faxes 68
- Go back arrow 69
- Browse Button 70
- Change user button 70
- Managing outgoing faxes 73
- Zoom out 75
- Rotate single page 75
- Rotate entire document 75
- Previous page 76
- Next page 76
- Faxes Folder 76
- Using fax cover pages 80
- {Recipient’s Name} 82
- Managing fax cover pages 88
- Quick Fax icon 90
- Receiving Faxes 91
- 8 Creating Distribution Lists 93
- Managing Services 96
- Working with services 97
- Folder icon 99
- Using the Service Editor 100
- Service icon 102
- Using and deleting links 103
- Creating loop-back links 104
- Validating Services 105
- Troubleshooting Services 106
- Services 107
- Synchronizing contacts 108
- Using Standard Elements 111
- Play Announcement element 112
- Greeting type 113
- Menu element 114
- Flow control element 116
- Flow Control element 117
- Voicemail element 118
- Deliver Messages element 118
- Deliver Messages 119
- Up and down arrows 119
- Transfer Call element 120
- Assisted Transfer element 121
- Notify Pager element 122
- Send Email element 123
- Send Fax element 124
- Receive Fax element 126
- Using the Receive Fax service 127
- Fax-on-demand element 128
- Fax-on-demand 129
- Browse button 129
- Using Advanced Elements 130
- Record Announcement element 131
- Recording an announcement 132
- Recording a greeting 133
- Recording into a database 134
- Take Message element 135
- Advanced Menu element 136
- Manage Mailbox element 137
- Verify Password element 138
- Loop Counter element 139
- Text To Speech element 139
- Gather Digits element 139
- Compare Data element 140
- Create Log Entry element 141
- Recording Announcements 145
- Announcements 146
- Changing announcements 147
- View and select commands 148
- Process commands 148
- Position Indicator 149
- Text area 151
- Managing Announcements 153
- Overview 155
- Managing Data Sources 155
- Data Type Definitions 158
- Table 12–1: System values 161
- Using Database Elements 163
- Fetch Data element 164
- Dial for Data element 165
- Dialing for Data results 166
- Sorting data rows 166
- Add Data element 167
- Delete Data element 168
- Update Data element 169
- Move Current Row element 170
- Prompt for Current 171
- Row element 171
- Caller input and results 172
- Caller prompts 172
- 13 Importing and Exporting 173
- 14 Setting Options 175
- Customizing your Mailbox 178
- Compressing Voice Messages 181
- 15 Troubleshooting 183
- Symptoms 184
- Possible Causes 184
- Solutions 184
- Managing logs 188
- Log archive 189
- Accessing Technical Support 191
- Appendix A - Glossary 193
- Remote mailbox management 195
- Text-to-speech 195
- Unified Messaging 195
- Application 197
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