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© Polycom, Inc. 109
6
Testing and Troubleshooting
This chapter describes how to do post-deployment functional tests
and how to identify and correct problems.
This chapter covers the following topics.
Indicator Lamps
The ViewStation EX, ViewStation FX, and VS4000 and their network
interface modules have indicator lamps (LEDs) that can help you to
determine whether the equipment is performing properly, and to
diagnose problems if it is not. The following sections define the
various indications provided by the lamps.
Topic Page
Indicator Lamps 109
Fault Isolation 113
ISDN Error Codes 114
- Integrators’ 1
- Reference Manual 1
- Trademark Information 2
- Contents 3
- © Polycom, Inc. iii 5
- List of Figures 7
- List of Tables 9
- About this Manual 11
- Glossary 12
- Chapter 1 - About this Manual 13
- © Polycom, Inc. 3 13
- 4 www.polycom.com 14
- © Polycom, Inc. 5 15
- 255.255.255.255; each 16
- © Polycom, Inc. 7 17
- 8 www.polycom.com 18
- © Polycom, Inc. 9 19
- 10 www.polycom.com 20
- Technical Information 21
- System Descriptions 22
- © Polycom, Inc. 13 23
- 14 www.polycom.com 24
- © Polycom, Inc. 15 25
- Ω minimum 26
- Ω maximum 26
- © Polycom, Inc. 17 27
- 18 www.polycom.com 28
- © Polycom, Inc. 19 29
- © Polycom, Inc. 21 31
- 22 www.polycom.com 32
- Quad BRI Cabling 33
- NT-1 Information 34
- ISDN Switches 35
- 26 www.polycom.com 36
- E1 module 37
- 28 www.polycom.com 38
- PRI Cabling 39
- Channel Selection 40
- PRI E1 Channel Information 40
- ❑ 448 Kbps 41
- ❑ 896 Kbps 41
- ❑ 1344 Kbps (E1 only) 41
- V.35/RS-449/RS-530 Cabling 42
- © Polycom, Inc. 33 43
- 34 www.polycom.com 44
- © Polycom, Inc. 35 45
- 36 www.polycom.com 46
- © Polycom, Inc. 37 47
- 38 www.polycom.com 48
- State Machine 49
- 40 www.polycom.com 50
- © Polycom, Inc. 41 51
- 42 www.polycom.com 52
- © Polycom, Inc. 43 53
- Crypto Resync 54
- ❑ MGC Manager™ 55
- ❑ Global Management System™ 55
- ❑ WebCommander™ 55
- ❑ PathNavigator™ 55
- 46 www.polycom.com 56
- Before You Deploy 57
- Predeployment Overview 58
- Video Network Security 59
- Best Practices 60
- Predeployment Planning 61
- LAN/WAN Considerations 62
- Capacity Planning 63
- ❑ Gatekeeper identifier 64
- ❑ Default gatekeeper 64
- ❑ Call routing mode 64
- Developing the Dial Plan 65
- 56 www.polycom.com 66
- Services 67
- ❑ Superusers 68
- ❑ Administrators 68
- Network Topology 69
- Neighbor gatekeepers 69
- Addressing 70
- Entity Addressing 71
- Service Plans 72
- ISDN Requirements 73
- VS4000 systems as follows: 74
- ISDN BRI 75
- 66 www.polycom.com 76
- Chapter 3 - Before You Deploy 77
- © Polycom, Inc. 67 77
- Network Configuration 78
- Installation 78
- Configuration 79
- 70 www.polycom.com 80
- Secondary data module? n 81
- Connected to dte 81
- Site Considerations 82
- Factor For best results 83
- Predeployment Worksheet 84
- © Polycom, Inc. 75 85
- 76 www.polycom.com 86
- Installing Videoconferencing 87
- The Deployment Process 88
- Installation Procedures 89
- NT-1 Device 90
- External Power Supply 91
- Channel Service Unit 92
- © Polycom, Inc. 83 93
- © Polycom, Inc. 85 95
- © Polycom, Inc. 87 97
- Firewall and NAT Issues 99
- 90 www.polycom.com 100
- Connecting the System to a PC 101
- ViewStation FX, or VS4000 102
- © Polycom, Inc. 93 103
- 94 www.polycom.com 104
- © Polycom, Inc. 95 105
- Placing Test Calls 106
- Supporting Advanced Users 107
- Multiple-Monitor Mode 108
- © Polycom, Inc. 99 109
- 100 www.polycom.com 110
- © Polycom, Inc. 101 111
- 102 www.polycom.com 112
- © Polycom, Inc. 103 113
- 104 www.polycom.com 114
- RS-232 Interface 115
- Flow Control 116
- Command Line Interface (CLI) 117
- 108 www.polycom.com 118
- Testing and Troubleshooting 119
- ViewStation EX 120
- Lamp behavior Meaning 121
- Indication Meaning 121
- Interface Module 122
- Fault Isolation 123
- ISDN Error Codes 124
- Code Cause Definition 125
- 120 www.polycom.com 130
- System Interoperability 131
- Manufacturer Model Version 132
- Manufacturer Model Version 133
- Manufacturer Version 134
- : The Cisco 134
- ViewStation Series Cables 135
- 126 www.polycom.com 136
- © Polycom, Inc. 127 137
- Medium and Large Room Systems 138
- © Polycom, Inc. 129 139
- Small Room Systems 140
- © Polycom, Inc. 131 141
- 132 www.polycom.com 142
- Safety and Legal Notices 143
- © Polycom, Inc. 135 145
- 136 www.polycom.com 146
- Chapter 147
- © Polycom, Inc. 137 147
- 138 www.polycom.com 148
- © Polycom, Inc. 139 149
- 140 www.polycom.com 150
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