ADTRAN Polycom SoundPoint IP 650 Guía de usuario Pagina 1

SIP 3.2 | July 2009 | 1725-12648-001 Rev. E User Guide for the Polycom® SoundPoint IP® 650 Phone

User Guide for the SoundPoint IP 650 Desktop Phone1 - 2Parts ListThe following components are included in your SoundPoint IP 650 package:• Polycom Sou

User Guide for the SoundPoint IP 650 Desktop Phone5 - 6To place a call using a SoundPoint IP Backlit Expansion Module Line Key:>>Press the assig

Using the SoundPoint IP Backlit Expansion Module5 - 7For example, in the figure below, press the fourth Line Key to dial home.To assign a new speed d

User Guide for the SoundPoint IP 650 Desktop Phone5 - 87. Press the Save or Cancel soft keys to accept or cancel changes.8. Press to return to the i

6 - 16Troubleshooting Your PhoneThis chapter contains general troubleshooting information to help you solve any problems you might encounter when you

User Guide for the SoundPoint IP 650 Desktop Phone6 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 650

Troubleshooting Your Phone6 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPoint IP 650 phone does

User Guide for the SoundPoint IP 650 Desktop Phone6 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response when you pre

Troubleshooting Your Phone6 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to the SoundPoint IP 650

User Guide for the SoundPoint IP 650 Desktop Phone6 - 6You turned off the ringer. Do one of the following:• During an incoming call, lift the handset,

Troubleshooting Your Phone6 - 7DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The display has bad contrast.Pow

Getting Started with Your Phone1 - 3• Network / Power Cable• Quick Start Guide and registration cardCheck this list before installation to ensure tha

User Guide for the SoundPoint IP 650 Desktop Phone6 - 8AudioProductivity SuiteSymptom Problem Corrective ActionThere is no audio on the headset.The co

Troubleshooting Your Phone6 - 9Testing Phone HardwareYour system administrator may ask you to access a diagnostics menu on your phone to test your ph

User Guide for the SoundPoint IP 650 Desktop Phone6 - 10

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

User Guide SoundPoint IPRegulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrants to the end user (“Cu

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

User Guide SoundPoint IPRegulatory Notices - 4Safety and Compliance (continued)CE and VCCI MarkThis SoundPoint IP 650 SIP is marked with the CE mark.

Regulatory NoticesRegulatory Notices - 5New Zealand Telepermit Special ConditionsPTC General Warning 1. The grant of a Telepermit for any item of te

User Guide SoundPoint IPRegulatory Notices - 6

Index – 1IndexSymbols# key, page down shortcut 1–14* key, page up shortcut 1–14AAC power 1–4answering calls 3–4, 3–5assembling your phone 1–3assigning

User Guide for the SoundPoint IP 650 Desktop Phone1 - 4AC PowerTo connect the AC power:1. Connect the supplied network cable between the LAN jack on t

User Guide SoundPoint IP 650Index – 2headsetanswering a call 3–6connecting 1–5electronic hookswitch 2–7memory mode 2–6placing a call 3–4headset memory

IndexIndex – 3SoundPoint IP 650adjusting backlight intensity 2–4adjusting display constrast 2–3adjusting volume 2–12advanced features 4–1answering ca

User Guide SoundPoint IP 650Index – 4

End-User License Agreement for Polycom® SoftwareThis End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual o

2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, au

refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any d

not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside

Getting Started with Your Phone1 - 5To connect the PoE:• Plug the supplied network cable between the LAN jack on the phone and an available power and

User Guide for the SoundPoint IP 650 Desktop Phone1 - 62. Connect the headset (optional) to the headset jack on the back of the phone.Attaching the Ba

Getting Started with Your Phone1 - 7To attach the base as a desk mount:1. Place all cords in the recessed area above the modular jacks.2. Align the t

User Guide for the SoundPoint IP 650 Desktop Phone1 - 8To attach the base as a wall mount:1. Place all cords in the recessed area above the modular ja

Getting Started with Your Phone1 - 9Registering Your PhoneGenerally, your phone will be deployed with multiple other phones. In this case, your syste

User Guide for the SoundPoint IP 650 Desktop Phone1 - 10The features of your SoundPoint IP 650 phone are:Item Description1 Message Waiting IndicatorAl

Getting Started with Your Phone1 - 116Speakerphone Allows for hands-free communication during calls.7 Hands-free Microphone Picks up audio during han

© 2009 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or trans

User Guide for the SoundPoint IP 650 Desktop Phone1 - 1214 Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be a

Getting Started with Your Phone1 - 13Icons associated with the line keys appear on the graphic display and represent:Icon DescriptionRegistered line

User Guide for the SoundPoint IP 650 Desktop Phone1 - 14Before You Use Your PhoneUsing the Navigation KeysTo help you navigate menus and enter data, u

Getting Started with Your Phone1 - 15• Time and date textThe following figures provide some examples:Using a USB Device to Record CallsIf the Call Re

User Guide for the SoundPoint IP 650 Desktop Phone1 - 16The USB port is on the back of your SoundPoint IP 650 as shown below:When you plug in the USB

2 - 12Customizing Your PhoneYou can customize your SoundPoint IP 650 desktop phone by adjusting the setting for time and date, display contrast, and r

User Guide for the SoundPoint IP 650 Desktop Phone2 - 2Configuring Basic SettingsYou can configure the following basic settings through use of :• App

Customizing Your Phone2 - 33. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.4. Using and , scroll through the options under e

User Guide for the SoundPoint IP 650 Desktop Phone2 - 44. Press the Ok or Cancel soft keys to accept or cancel changes.5. Press to return to the idl

Customizing Your Phone2 - 5• There is an outgoing call (ringing back)• Any menu shows on the displayIn all other cases, the Backlight Idle intensity

iiiAbout This GuideThank you for choosing the SoundPoint IP 650 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony f

User Guide for the SoundPoint IP 650 Desktop Phone2 - 67. Select Maximum Intensity.8. Press the Up or Down soft keys to increase or decrease the backl

Customizing Your Phone2 - 7To activate Headset Memory Mode:>>Press twice. The flashing headset icon on the graphic display or a flashing heads

User Guide for the SoundPoint IP 650 Desktop Phone2 - 8Selecting the Ring TypeYou can select different ring types to distinguish lines or to distingui

Customizing Your Phone2 - 93. Use and to highlight the language you want.4. Press the Select soft key.Text that appears on the graphic display wi

User Guide for the SoundPoint IP 650 Desktop Phone2 - 103. Use and to highlight the background you want. 4. Press the Select soft key.5. Press t

Customizing Your Phone2 - 11To change the soft key label color:1. Press .2. Select Settings > Basic > Preferences > Label Color.Using the di

User Guide for the SoundPoint IP 650 Desktop Phone2 - 12Adjusting the VolumePress to adjust receiver volume during a call. Pressing these keys in th

Customizing Your Phone2 - 13Managing ContactsYou can store a large number of contacts in your phone's local contact directory. Contact your syst

User Guide for the SoundPoint IP 650 Desktop Phone2 - 14Adding Contacts ManuallyTo add a contact to the local contact directory manually:1. Press . 2.

Customizing Your Phone2 - 158. (Optional.) Change the Ring Type and Divert Contact.These fields may be left blank.For more information on setting the

User Guide for the SoundPoint IP 650 Desktop Phoneiv

User Guide for the SoundPoint IP 650 Desktop Phone2 - 164. Press to return to the idle display.Adding Contacts From the Corporate DirectoryTo add a

Customizing Your Phone2 - 172. Select Contact Directory.3. Use and to highlight the contact.You can also use the * key to page up and the # key t

User Guide for the SoundPoint IP 650 Desktop Phone2 - 18Placing Calls to ContactsPlacing Calls From the Contact DirectoryTo place a call to a contact

Customizing Your Phone2 - 19Searching for ContactsSearching the Contact DirectoryTo search for a contact in the local contact directory: 1. Press . 2

User Guide for the SoundPoint IP 650 Desktop Phone2 - 20— In the search line, enter the first few characters of the contacts’s last name using the dia

Customizing Your Phone2 - 21— Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Byron Smith as the first na

User Guide for the SoundPoint IP 650 Desktop Phone2 - 22To set a distinctive ring type for a contact:1. Press . 2. Select Contact Directory.3. Use a

Customizing Your Phone2 - 234. Press the Edit soft key, and then scroll down to the Auto Reject field.5. Use the and to select Enabled.6. Press t

User Guide for the SoundPoint IP 650 Desktop Phone2 - 247. Use the and to select Enabled.8. Press the Save or Cancel soft keys to accept or cancel

Customizing Your Phone2 - 25Supporting Multiple Line Keys Per LineEach line on the phone can be configured to have more than one Line Key associated

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiChanges to This Guide . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 650 Desktop Phone2 - 26NoteCall Forwarding is not available on shared lines.Do Not Disturb (DND) on shared lines disa

3 - 13Using the Basic Features of Your PhoneYour SoundPoint IP 650 desktop phone is designed to be used like a regular phone on a public switched tele

User Guide for the SoundPoint IP 650 Desktop Phone3 - 2To customize your phone, refer to Customizing Your Phone on page 2-1. To read about the phone’s

Using the Basic Features of Your Phone3 - 3To place a call using the handset:>>Do the following steps in any order:— Pick up the handset.— Dial

User Guide for the SoundPoint IP 650 Desktop Phone3 - 4To place a call using the headset:>>Do one of the following:— With the optional headset c

Using the Basic Features of Your Phone3 - 5• Multiple Line Keys per lineIf your phone is configured with multiple call appearances, refer to Using Mu

User Guide for the SoundPoint IP 650 Desktop Phone3 - 6— Press the Answer soft key.To answer a call using the headset:>>Press . If Headset Memo

Using the Basic Features of Your Phone3 - 7To answer an incoming call on a line configured for multiple Line Keys:>>Do one of the following:— P

User Guide for the SoundPoint IP 650 Desktop Phone3 - 8Redialing NumbersTo redial the last call placed from your phone:>>Press .A call to your l

Using the Basic Features of Your Phone3 - 9Multiple Calls on HoldIf multiple calls are on hold on a single Line Key, use and to switch between th

User Guide for the SoundPoint IP 650 Desktop PhoneviAdding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide for the SoundPoint IP 650 Desktop Phone3 - 10• Splitting Conference Calls• Ending Conference CallsSetting Up Conference CallsTo set up a co

Using the Basic Features of Your Phone3 - 114. When the second party answers, press or the Confrnc soft key again to join all parties in the confer

User Guide for the SoundPoint IP 650 Desktop Phone3 - 128. Repeat steps 5 to 7 until you have added all intended parties.Managing Conference CallsTo m

Using the Basic Features of Your Phone3 - 132. Do one of the following:— To add a new party, press the Add soft key.Call another party as you would u

User Guide for the SoundPoint IP 650 Desktop Phone3 - 14— To place a party on hold, select the party, and then press the Hold soft key.The held party

Using the Basic Features of Your Phone3 - 15To add a party to a conference call using the Join soft key:1. From the Manage Conference page, press o

User Guide for the SoundPoint IP 650 Desktop Phone3 - 16>>From the idle display, press the Join soft key.Both conferences are joined into a sing

Using the Basic Features of Your Phone3 - 17Performing a Consultative TransferTo transfer a call: 1. During a call, press the or the Trnsfer soft ke

User Guide for the SoundPoint IP 650 Desktop Phone3 - 18Performing a Blind TransferTo perform a blind transfer:1. During a call, press or the Trnsfe

Using the Basic Features of Your Phone3 - 19Static ForwardingTo forward all incoming calls to another party:1. From the idle display, press the Forwa

ContentsviiRecording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8Recording Calls . . .

User Guide for the SoundPoint IP 650 Desktop Phone3 - 20b If you selected No Answer, enter a number to forward all unanswered incoming calls to and ho

Using the Basic Features of Your Phone3 - 21Dynamic ForwardingTo forward an incoming call to another party:1. When the phone rings, press the Forward

User Guide for the SoundPoint IP 650 Desktop Phone3 - 22To disable Do Not Disturb:>>Press again.Multiple Lines and Do Not DisturbIf multiple li

Using the Basic Features of Your Phone3 - 23To add or edit a speed dial index for an existing contact:1. Press . 2. Select Contact Directory.3. Use

User Guide for the SoundPoint IP 650 Desktop Phone3 - 243. (Optional.) Enter contact information. Use the 1/A/a soft key to select between numeric and

Using the Basic Features of Your Phone3 - 25To listen to voice messages:1. Press .If multiple lines are configured on your phone, select the line to

User Guide for the SoundPoint IP 650 Desktop Phone3 - 26

4 - 14Using the Advanced Features of Your PhoneThis chapter provides operating instructions for the advanced features of the SoundPoint IP 650 desktop

User Guide for the SoundPoint IP 650 Desktop Phone4 - 2For example, the following figure shows an active call with Greg Slowski on line 6721.The follo

Using the Advanced Features of Your Phone4 - 3Your phone can display two call appearances at one time. If more than two calls are taking place on the

User Guide for the SoundPoint IP 650 Desktop Phoneviii

User Guide for the SoundPoint IP 650 Desktop Phone4 - 4To send a text message:1. Do one of the following:— Press .Select Instant Messages.— Press .Sel

Using the Advanced Features of Your Phone4 - 5Using Buddy ListsA buddy list is a list of users/devices whose status or “presence” you can monitor. Us

User Guide for the SoundPoint IP 650 Desktop Phone4 - 6Managing BuddiesTo add or delete a contact from your buddy list:1. Press . 2. Select Contact Di

Using the Advanced Features of Your Phone4 - 77. Press the Save or Cancel soft keys to accept or cancel changes.8. Press to return to the idle disp

User Guide for the SoundPoint IP 650 Desktop Phone4 - 86. Use and to enable or disable the Access field.When Access is enabled, you allow the contac

Using the Advanced Features of Your Phone4 - 9• When there are no connected calls on your phone• When you place a new call (to transfer or to confere

User Guide for the SoundPoint IP 650 Desktop Phone4 - 10If you remove the USB flash drive during recording, recording stops and the message “USB devic

Using the Advanced Features of Your Phone4 - 112. Press the Record soft key.3. To start recording, press the Start soft key.“*R*” appears on the grap

User Guide for the SoundPoint IP 650 Desktop Phone4 - 12Pausing and Resuming RecordingYou can pause recording by pressing the Pause soft key. When you

Using the Advanced Features of Your Phone4 - 13Playing Back a Recorded CallIf the Call Recording and Playback feature is available, and a removable U

1 - 11Getting Started with Your PhoneThis chapter provides basic installation instructions and information for obtaining the best performance with the

User Guide for the SoundPoint IP 650 Desktop Phone4 - 14This section includes information on:• Browsing Recorded Calls• Playing Back Recorded Calls• A

Using the Advanced Features of Your Phone4 - 153. Select the file that you want to play back using and , and then press the Open soft key.The file

User Guide for the SoundPoint IP 650 Desktop Phone4 - 166. Press to return to the idle display.Answering a Call While Playing Back Recorded CallsYou

Using the Advanced Features of Your Phone4 - 17When the call ends, the idle display appears.If you decide to reject the incoming call, press the Resu

User Guide for the SoundPoint IP 650 Desktop Phone4 - 18

5 - 15Using the SoundPoint IP Backlit Expansion ModuleThis chapter provides basic installation and operating instructions and information for obtainin

User Guide for the SoundPoint IP 650 Desktop Phone5 - 2If you require additional information or assistance with the Backlit Expansion Module, contact

Using the SoundPoint IP Backlit Expansion Module5 - 3Connecting the SoundPoint IP Backlit Expansion ModuleThis section describes how to attach the So

User Guide for the SoundPoint IP 650 Desktop Phone5 - 4Features of the SoundPoint IP Backlit Expansion ModuleThe features of the SoundPoint IP Backlit

Using the SoundPoint IP Backlit Expansion Module5 - 5Adjusting the Display ContrastTo adjust the display contrast on a SoundPoint IP Backlit Expansio